Policies
To serve the community in an inclusive, warm, and consistent environment – we’ve established some basic policies so you can make the most of your JCC membership. Though not exhaustive or otherwise complete – this should help you enjoy the best possible JCC experience, wherever you are!
Facility Access Policies
Membership Access
All JCC Members ages 9 years and older must have current photos attached to their security profile to access our facilities. Key fobs must be scanned at the entrances to gain admittance to the building and to pass from the public areas to the fitness area of the JCC.
Appropriate Use of Facilities
Outside trainers, instructors, or coaches are not authorized to provide or promote services at any JCC facility, regardless of membership status.
Mask Policy
All JCC spaces and programs are mask discretion spaces. Members, families, children, program users, staff, and guests are welcome to mask at their own preferences across JCC facilities and program areas.
Guest Policy
The Harry & Rose Samson Jewish Community Center is a membership-based organization. Our programs and facilities are primarily designed to be used by our members, with limited access to guests for the benefit and convenience of our members. For this reason, we have established the following rules and guidelines:
- All Visitors, Class Participants, and Guests must present a valid picture ID and provide contact information to be allowed into the facilities.
- Guests must be escorted by a member in good standing or with a valid pass from JCC staff. Guests must be accompanied by an adult (18+) at all times.
- Guest fees are $15 per adult, $15 per child, $25 per Family (5 individuals)
- Guests under the age of 14 must be accompanied by a responsible adult member while at the JCC. At all times. No guests under age 14 allowed.
- Members are allowed 5 guest passes per membership year.
- Guest passes are available for fitness usage only.
- Guests under the age of 18 must have the JCC Guest User Agreement completed and signed by a responsible adult age 18 and older.
- Guests must complete and sign a JCC Guest User Agreement before receiving their pass.
- One member can bring up to 2 guests per visit or 1 family unit per member. Additional guests may be brought with prior approval from Fitness, Recreation & Aquatics or the Membership Department.
- Guests may not participate in or observe scheduled member-only Adult Basketball pick-up games (not active at this time in support of community health).
- Use of the facility by guests is subject to availability of space, with members receiving priority.
- Local guests are limited to 3 visits per 12-month period at the JCC campus.
- Out-of-Town guests (with address verification) are not subject to the 3-time visit limit.
- Guest passes MAY NOT be charged to a member’s JCC account but must be paid for at the time of entry.
- Each guest pass sold at the desk or redeemed by a Renewal Coupon is valid for 1 visit only.
- Guest privileges may only be used during the hours of the Member’s privileges (VIP guests may only come Monday – Friday, 8am-3:30pm).
- College students who are children of active JCC members and attend out-of-town schools may purchase a 1-week pass for $20 (this may be repeated). <strong>College guests may not participate in or observe scheduled member-only Adult Basketball pick-up games (see Marcus Gym schedule for details).
- Guest privileges at the JCC Water Park are offered as a service and convenience to JCC members. The Water Park Director may limit guest privileges if over-crowding conditions prevail.
Class & Camp Policies
Member Value Fee
Members in good standing are eligible for the Member Value fee (MEM) for classes, programs and summer camps. You must have an active membership from the time of purchase and through the actual class, program and summer camp or the posted fee will be charged.
Community Class and Camp Participation
The JCC offers many classes and events that are open for registration to the entire community. Individuals who are not JCC Members are eligible to register for most classes, events, day camps, and overnight camps and must pay the community rate. A child who is a member of another JCC may pay the member rate for Camp Interlaken JCC.
Refund Policy for Classes and Programs
Fees are due IN FULL at time of registration. If enrollment is cancelled before the first class, a full refund will be issued. If enrollment is canceled after the first class, there will be a 50% refund. There are no refunds if enrollment is cancelled after the second class. No fee will be charged for switching from one section of a class to another section of the same class. The JCC does not provide refunds for missed classes including outdoor classes cancelled due to inclement weather. Education and Camp contracts state conditions of withdrawal.
Registration Permissions
By registering for and attending a JCC class, camp, or event, participants acknowledge and agree that their likeness (or that of their minor child) may be included in photos, videos, and commentary from the program and used by the Harry & Rose Samson Family Jewish Community Center for publicity, promotion, or community engagement. If a participant (or parent/guardian of a participant) does not agree to this usage, they must notify the photographer or videographer at time of media capture.
Membership Policies
Payment of Dues
The Annual membership fee is due IN FULL either as a renewing member or as a new member. However, automatic monthly payment plans may be arranged using a MasterCard, Visa, American Express, Discover or check draft. Late renewal is retroactive to the anniversary date.
Financial Assistance (Scholarships)
Financial assistance is available for membership dues, early childhood education tuition, Kids Center and summer camps for those who qualify. All scholarship applicants will be handled on an individual basis with complete confidentially. Membership scholarships will be offered for Annual memberships only and not available for Month to Month memberships. Click here for our scholarship application or contact the Membership Department.
Cancellations & Refunds – Annual Membership
After the first year of membership the contract will be renewed for an additional one (1) month period and additional one (1) month periods thereafter. You may cancel the membership by notifying the JCC 30 days in writing before the end of the month. During the first year of membership, annual members may terminate their annual contract mid-year without financial obligation for the following reasons:
1. Medical cancellation. A doctor’s letter must accompany this request stating that the member cannot physically use our facility due to a medical problem.
2. Move outside the Milwaukee area. (Milwaukee area includes Milwaukee and all cities, towns or counties touching the border). Proof of the move must accompany the written request 30 days before the end of the month.
During the first year of membership, Membership is a signed contract for a year. It will not be cancelled for any other reasons than those listed above. Membership fees will not be refunded for any other reason and monthly credit card or checking account drafts will continue until written notification of cancellation is received.
At the end of the first year, and each month thereafter, you may cancel the membership by notifying the JCC 30 days in writing at least 30 days prior to cancellation date. Cancellations received on or after the first of the month will be processed at the end of the following month. Verbal notice of cancellation, either in person or by phone is not valid and does not stop the accrual of monthly dues.
Cancellations & Refunds – Monthly Membership
After the first month of membership the contract will be renewed for an additional one (1) month period and additional one (1) month periods thereafter. You may cancel the membership by notifying the JCC 30 days in writing before the end of the month. Cancellations received on or after the first of the month will be processed at the end of the following month. Verbal notice of cancellation, either in person or by phone is not valid and does not stop the accrual of monthly dues. If cancellation of any contract is needed due to extenuating circumstances, situations will be considered on an individual basis by the Chief Executive Officer. If you stop payment on your credit card or check draft, we will send a letter of financial obligation to you. Legal action may be taken if necessary.
Registration Fee
If a former member in good standing rejoins the JCC within 3 months of their cancellation date, the new member registration fee will be waived.
Membership Freeze
With a 30 day advanced written notice, members with an Annual and Monthly membership may request a freeze no less than 2 months and no greater than 4 months for their membership dues (does not include Health Center membership) for extended travel within one calendar year.
Babysitters/Caregivers and Nannies
Families can request add a generic babysitter/caregiver sub-member to their account at no cost. This sub-member is not associated with a specific person (no picture is taken) and can be used by any person designated as a babysitter/caregiver. The purpose of this sub-member is to provide assistance with member children(s) or adult(s) while utilizing the facilities. It can be used when the parent/other members on the account are present. The Caregiver does not have usage privileges when not with the member. Families with a permanent full-time Nanny may purchase a reduced rate membership for their employee. The cost of the membership is $240 for the year and must be paid in full at the time of purchase. The sponsoring family must belong to the JCC at the time of purchase and renewal. The
membership is a full-year membership with general Individual Adult privileges. If the Nanny changes (a new person is hired to replace the old one), the new Nanny may be substituted onto the membership. A new membership card will be issued and information updated in the membership account.
Questions about our membership policies?
Contact Jamie Seitz, Membership Director, at 414-967-8274.
Programs
The heart of what we do: offer exceptional wellness, education, and community services.
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JCC Water Park
A country club experience with a community center feel. The best outdoor water park on the north shore!
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Facility Tour
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